Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Question 5

What is your return policy?

Accepted Answer

Returns, refunds, and exchanges may be initiated within 30 days of delivery. Items must be in their original condition and packaging, including the box and inner bagging. Customers are responsible for return shipping fees, and original shipping fees are non-refundable. Refunds are issued to the original payment method after the return is received and inspected. Read the full policy.

Question 6

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Question 7

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at support@zerobats.com. Orders that have already been processed may not be eligible for changes.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Question 9

How can I contact you?

Accepted Answer

You can reach us at:Email: support@zerobats.comPhone: (906) 339-3839Address: 1603 Capitol Avenue, Cheyenne, 82001, United StatesOr chat with us right here.

Frequently Asked Questions

Country/region

Country/region

Frequently Asked Questions

Subscribe to our emails